First-Time Home Buyer: I Have Zillow — So Why Do I Need a Real Estate Agent?
by Tracey Barrett, Associate Broker
September 2025
I recently had an appointment with a first-time home buyer. We were interviewing each other to see if we were a good fit. That is when he hit me with the burning question, “Why do I need a real estate agent when I can do all this myself?” It is a fair question—and one that many buyers ask in today’s digital age.
Zillow and other real estate websites are powerful tools. They give you access to listings, price estimates, photos, and even neighborhood stats. But while Zillow helps you look, a great real estate agent helps you buy. Here’s what that actually means:
🧭 1. Agents Give You Local, Real-Time Expertise
Zillow provides general data—but it does not live in your market. An experienced local agent knows the nuances of your area, what homes are really worth, which neighborhoods are trending, and how to spot a good deal. They can also flag issues that algorithms miss, like resale concerns or homes that have been sitting because of inspection problems.
Example: A home listed at $450,000 might look perfect online, but your agent knows that similar homes nearby are selling for $420,000—and that the seller is likely to negotiate.
🤝 2. Agents Advocate For You
A buyer’s agent works for your best interest, not the seller’s. They help you craft a strong offer, navigate negotiations, and handle complex contract terms—all while making sure you’re protected. The listing agent represents the seller. You deserve someone on your side, too.
📋 3. They Handle the Paperwork and Pitfalls
Buying a home is not just about finding one. It involves contracts, inspections, appraisals, disclosures, and deadlines. One misstep can cost you money or the deal. A good agent manages the entire process, keeps you on track, and helps prevent costly mistakes.
💬 4. You Get Access to Off-Market and Early Listings
Agents often know about homes before they hit Zillow or the MLS. These early tips can give you an edge in competitive markets—and sometimes even access to properties that are not listed publicly at all.
Final Thought
Zillow and other online listing portals are a great starting point, but it is not a replacement for professional representation. Think of it like WebMD—it is good for browsing symptoms, but when it comes to real health decisions, you still want a doctor. Buying your first home is one of the biggest purchases you will ever make. Having a trusted agent by your side ensures you are making smart, informed decisions—not just swiping through photos.
